User agreement

This User Agreement governs the terms under which you may access and use this website and the services associated with it (together, the "Service"). Do not access or use the Service if you do not agree to be bound by the User Agreement. By accessing and using the Service, you are agreeing to the User Agreement.

As used throughout this User Agreement, the terms "USEND", "we", "us", and "our" refer to USEND, a trade name of Pronto Money Transfer, Inc., a California corporation, together with its employees, directors, successors, affiliates, and assignees. The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, Recipients, or Visitors to this website.

  The Service allows people to send and receive money, reload pre-paid cell phones, and pay bills around the world. A "Sender" is someone who uses the Service to send money. A "Recipient" is someone who uses the Service to receive money through the Service. The "Destination Country" is the country in which the Recipient receives money through the Service. A "Transaction" is a specific instruction to send money through the Service. The "Transaction Amount" is the amount that the Sender provides for transmittal to the Recipient, excluding applicable fees and prior to any foreign exchange conversion.

The "Payout Amount" is the amount paid out to the Recipient, excluding any taxes or charges that may be levied under the laws of the Destination Country (the "Local Taxes").
  a. Eligible Users. You must be at least eighteen (18) years old to access or use the Service as a Sender. You must be able to form legally binding contracts under applicable law. Other restrictions may apply.

b. Not Available to Certain Residents. The Service may not be available in whole or in part in certain states, countries, or jurisdictions. The Service is only available in those U.S. and Canadian jurisdictions where the Pronto Money Transfer, Inc. is licensed or otherwise authorized in accordance with applicable law. The Service is not currently available in the province of Quebec.

c. Offer and Acceptance. If you submit a Transaction, you are requesting that we process your Transaction, an offer which we may accept or reject at our sole discretion.
  a.Charges. For each Transaction that you submit, you agree to pay us a service fee (the "Service Fee") plus the Transaction Amount. Additional charges may apply. Payment is due at the time your transaction is submitted for processing. For transactions originating in the U.S., USEND only accepts payment in U.S. Dollars. For transactions originating in Canada, USEND only accepts payment in Canadian Dollars. If you submit a transaction that results in USEND being charged with NSF fees, chargeback fees, or other similar fees, you agree to reimburse us for all such fees.

b.Payment. In order for us to collect payment from you, you authorize us to access or debit funds from any of the payment instruments you provide us in connection with your use of the Service (each, a "Payment Instrument" including, for example, your credit/debit card or bank account). If your payment fails or is insufficient, you authorize us to retry one or more times using the same or a different Payment Instrument. For example, if there are insufficient funds in your bank account at the time you submit your Transaction, we may try to debit your bank account at a later time. You represent and warrant that you are the lawful owner of your Payment Instrument(s).

c.Other Charges. USEND is not responsible for any fees or charges that may be imposed by the financial institutions associated with your Payment Instruments. USEND is not responsible for any insufficient funds charges, NSF fees, chargeback fees, or other, similar charges that might be imposed on you by your bank or other provider.

d.Foreign Currencies. USEND and its Service Providers usually make money when you pay for a Transaction in one currency, and the Transaction is paid out in another, based on the difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. You agree that, when you send a Transaction to a Recipient's bank account, that the bank account is denominated in the same currency as the Transaction.

e.Other Financial Obligations. To the extent permitted by law, USEND has the right to collect from you the Transaction Amount and Service Fee of any uncollected or reversed Transaction, plus any fees assessed and collection expenses, court costs and attorneys' fees. To the extent permitted by law, you agree to hold USEND harmless from any losses, costs, expenses or damages it may incur in connection with collecting for any Transaction or in defending any such actions, including court costs and legal fees. You may be reported to a collection agency or credit bureau if you do not pay for any Transaction or Service Fee that you have authorized on our website in accordance with this Agreement. You authorize USEND to debit your Payment Instrument, bank account or debit card account and/or charge against your credit card account for any amounts owing to USEND as described herein.

You expressly authorize USEND's service provider, Dwolla, Inc. to originate credit transfers to your financial institution account. You authorize USEND to collect and share with Dwolla your personal information including full name, email address and financial information, and you are responsible for the accuracy and completeness of that data. Dwolla's Privacy Policy is available here.
  Service Providers. We work with local destination banks, money exchange houses, and other third-party service providers (each, a "Service Provider") to pay funds out to Recipients. You, in your capacity as a Sender, hereby appoint your Recipient as your agent for the purpose of receiving funds in connection with the Service. We attempt to provide up-to-date information on our website regarding the location, availability, and hours of our Service Providers. However, you agree that USEND is not responsible for any inaccurate or incomplete information concerning our Service Providers that may be posted on the site.
  a. General. We may, at any time and in our sole discretion, refuse any Transaction or limit the amount to be transferred, either on a per transaction basis or on an aggregated basis. Any such limits may be imposed on individual accounts, linked accounts, or on related accounts or households, in USEND's sole discretion. We reserve the right at any time, and from time to time, to modify or discontinue the Service (or any part there-of) with or without notice.

b. Delays. Your Transaction may be delayed or cancelled in the course of our efforts to verify your identity, validate your Transaction instructions and Payment Instruments, contact and locate you, and otherwise comply with applicable law. Business hours and currency availability may also play a role. Nevertheless, you may be entitled to a refund in certain circumstances, as described herein.

c. Reload Pre-Paid Mobile Phones. You understand that our responsibility for mobile reload Transactions is to confirm the transfer of the payout amount from a sender’s account to a beneficiary’s pre-paid mobile phone account as a mobile reload. You further understand that we provide estimates of the local taxes and other fees that may be charged by a beneficiary’s wireless carrier (the "Carrier") to a mobile reload transaction, but that the exact amount of the local taxes and fees are determined by the beneficiary’s destination country and local carrier. You agree that you and/or your beneficiary have read the terms and conditions applicable to the beneficiary’s mobile phone account (the "Carrier Agreement"), which terms may include, for example, fees and taxes charged on a mobile reload, the expiration of the mobile reload and the quality and quantity of airtime, data and other services for which the mobile reload may be used. Once the payout amount is accepted by the carrier, the Carrier Agreement applies to all services for which the mobile reload may be used by the beneficiary. Terms and conditions vary by carrier, destination country and the terms of the Carrier Agreement. You agree to contact your carrier directly with questions or problems regarding the application of the mobile reload to services provided by the carrier.

d. Unauthorized Transactions. You may not use the Service in violation of this User Agreement or applicable laws, rules, or regulations. It is a violation of the User Agreement to use the Service for any of the following activities (without limitation): sexually-oriented materials or services, gambling activities, fraud, money-laundering, the funding of terrorist organizations, or the purchase or sale of tobacco, firearms, prescription drugs, or other controlled substances; or to send money to a Recipient that has violated the User Agreement. If you use the Service in connection with illegal conduct, USEND reserves the right to report you to the appropriate law enforcement agency or agencies.

e. Ineligibility. Not all Payment Instruments are available to all customers at all times. We may, in our sole discretion, refuse Transactions funded from certain Payment Instruments. We may, at our sole discretion, refuse Transactions from certain Senders and to certain Recipients, including without limitation, entities and individuals that are included on the Office of Foreign Assets Control Specially Designated Nationals list, Non-cooperative Countries and Territories list, and such other lists as may be issued from time to time by the U.S. Department of Treasury, Canadian government and other applicable government agencies.

f. Transactions on Behalf of Others. You may not submit or receive a Transaction on behalf of any other undisclosed person or business entity. If you intend to submit or receive a Transaction on behalf of any other individual or business entity, you must disclose this fact to USEND so before the Transaction is processed. You agree to provide us with complete and accurate information with respect to such individual or business entity as requested by USEND and in accordance with applicable law.

g. No Changes. We generally do not let you change the details of your Transaction once it's submitted to us for processing. It is your responsibility to make sure your Transaction details are accurate.

h. Restricted Activities. In connection with your use of our website or the Service, or in the course of your interactions with USEND, a user or a third party, you shall not:

i. Breach this User Agreement, or any other agreement between you and USEND;
ii. Open more than one account, without our prior written permission;
iii. Provide false, inaccurate, or misleading information;
iv. Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us;
v. Use an anonymizing proxy;
vi. Use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission.
  a.Privacy Policy. By agreeing to this User Agreement, you acknowledge and consent to USEND's Privacy Policy. The Privacy Policy can be found by clicking here: Privacy Policy.

b.Customer Identification Program. To help the government fight the funding of terrorism and money laundering activities, applicable law requires that we obtain, verify, and record information about you. We may require that you provide us with nonpublic, personal, identifying information. We may also lawfully obtain information about you from other sources without your knowledge, including non-public personal identifying information that we may obtain while you visit this website. Please see our Privacy Policy.

c.Government Disclosures. We may provide information about you and your Transactions to government authorities and enforcement agencies, as described in our Privacy Policy and in accordance with applicable law.

d.Verifying information. You authorize us, directly or through third parties, to make any inquiries we consider necessary to validate the information that you provide to us. This may include asking you for additional information, requiring you to take steps to confirm ownership of your email address or financial instruments, verifying your information against third party databases, or through other sources.
  General. Please let us know if you have any problems with the Service. You can contact us using the contact information at the bottom of this User Agreement. Residents of certain jurisdictions may also consider the following:

WHAT TO DO IF YOU HAVE A PROBLEM WITH YOUR TRANSFER: We appreciate your business and we are committed in delivering “best in class” financial services. If you think there has been an error or problem with your remittance transfer, please:

Email us at:
Or call us at: 888-305-7264
Or write to us at: Pronto Money Transfer, Inc.
Attention: Customer Service
111 N. Sepulveda Blvd., Suite 340
Manhattan Beach, CA 90266

In order for us to resolve an error, you must contact us within 180 days of the date we promised to you that funds would be made available to the Recipient. When you do, please provide the following information:

(1) Your name, address and telephone number;
(2) Your email address;
(3) The error or problem with the transfer, and why you believe it is an error or problem;
(4) The name of the person receiving the funds, and their address and telephone number;
(5) The dollar amount and date of the transfer; and
(6) The confirmation number of the transaction.

We will help to resolve any errors in your remittance transfer. We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

YOUR CANCELLATION RIGHTS: Notwithstanding any other terms or conditions, in accordance with U.S. law any international transaction may be canceled for a refund of the full transfer amount and any fees paid within 30 minutes of payment, unless the funds have been picked up or deposited to the Recipient’s account.

In order to request a cancellation within 30 minutes please contact us at 888-305-7264 or

When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the request is made within 30 minutes and the funds have not already been picked up or deposited into the Recipient’s account.

California Customer’s Only. If you have complaints with respect to any aspect of the money transmission activities conducted with USEND, you may contact the Department of Financial Protection and Innovation (DFPI) at its toll-free telephone number, 1-866-275-2677, by email at, or by mail at California Department of Financial Protection and Innovation, Consumer Services Office, 2101 Arena Blvd , Sacramento, CA 95834.

The following applies only to Transactions that are submitted by Senders in California:

Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Pronto Money Transfer, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to Pronto Money Transfer, Inc. at 111 N. Sepulveda Blvd, Suite 340, Manhattan Beach, CA 90266. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to section 2102 of the California Financial Code.

Error Resolution and Cancellation Disclosure: You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 888-305-7264 or You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Pronto Money Transfer, Inc. contact: Department of Financial Protection and Innovation (DFPI), 1-866-275-2677, email: or Consumer Financial Protection Bureau 855-411-2372, 855-729-2372, & (TTY/TDD) Recipient may receive less due to fees charged by the recipient's bank and foreign taxes.

How to File a Complaint:
To file a complaint first contact Pronto Money Transfer, Inc., listed below are the ways to contact Pronto Money Transfer Inc.'s customer service.

If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Pronto Money Transfer, Inc., you may contact the Customer Service Department.

Write: Pronto Money Transfer, Inc. Attention: Customer Service
Address: 111 N. Sepulveda Blvd., Suite 340 Manhattan Beach, CA 90266
Telephone: 1-888-305-7264
Fax: (310) 388-5457

If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to The State Banking Departments of:


Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue Suite 12000 Montgomery, AL, 36104


State of Alaska Division of Banking & Securities
P.O. Box 110807
Juneau, AK 99811-0807


Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, Arkansas 72201-1692


Department of Financial Protection and Innovation (DFPI)
Attn: Consumer Services Office
2101 Arena Blvd
Sacramento, CA 95834
Telephone: 1-866-275-2677


Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800
Telephone: 1-800-831-7225

District of Columbia

Department of Consumer & Regulatory Affairs (DCRA)
1050 First Street, NE, Suite 801
Washington, DC 20002
Telephone: (202) 727-8000
Fax: (202) 354-1085
Consumer complaint Hotline: (202)442-9550


Florida Office of Financial Regulation
Division of Finance Institutions Consumer Assistance Group
200 East Gaines Street
Tallahassee, FL 32399-0381
Telephone: (850) 410-9805 or (850) 487-9687
Fax: 850-410-9300


Georgia Department of Banking and Finance
2990 Brandywine Road, Suite 200
Atlanta, GA 30341
Telephone: (888) 986-1633


Division of Financial Institutions
Department of Commerce and Consumer Affairs
P.O. Box 2054
Honolulu, HI 96805
Telephone: (808) 586-2820
Fax: (808) 586-2818


Idaho Department of Finance
800 Park Blvd., Suite 200,
Boise, ID 83712


Illinois Department of Financial & Professional Regulation
100 W. Randolph, 9th Floor
Chicago, IL 60601
Telephone: 888-473-4858
International 1(312) 281-0341
Fax: (217) 524-0142


Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309-1827


Indiana Department of Financial Institutions
30 South Meridian St., Suite 300
Indianapolis, IN 46204
Telephone: (317) 232-3955
Toll-Free: (800) 382-4880
Fax: (317) 232-7655


Kansas Office of the State Bank Commissioner
700 SW Jackson St., Suite 300
Topeka, KS 66603


Kentucky Department of Financial Institutions
1025 Capital Center Drive, Suite 200 
Frankfort, KY 40601


Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
Telephone: (888) 525-9414
Fax: (225) 925-4524


Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Attention: Consumer Services Unit
Telephone: (410) 230-6077
Fax: (410) 333-3866


Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance Unit
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
License No. 907330
Telephone: (800) 495-2265
Fax: (617) 368-2700


Minnesota Department of Commerce
Main Office, Golden Rule Building 85 7th Place East, Suite 280
Saint Paul, MN 55101
Telephone: (651) 539-1600 (Complaints)
Toll-Free 1(800) 567-3602

Voluntary Disqualification by customer

You, the customer, are entitled from voluntary disqualify yourself from sending or receiving money transfers, this disqualification last for one year unless you give instructions that it be in effect for a period longer than one year. You, the customer may terminate this disqualification at any time upon written request to Pronto Money Transfer Inc., at 111 N. Sepulveda., Suite 340, Manhattan Beach, CA 90266 or by Email or call us a 1-888-305-7264.

Please submit your self-disqualification form by sending your request to

FRAUD ALERT If you are sending money to someone you don’t know or whose identity you can’t verify it can be part of fraudulent scam, please ask the agent to stop your transfer immediately, or call Pronto Money Transfer Inc. at 1(888) 305-7264 to report it.


Division of Banking & Financial Institutions
PO Box 200546
Helena MT 59620
Telephone: (406) 841-2920
Fax: (406) 841-2930


Mississippi Department of Banking and Consumer Finance
P.O. Box 12129
Jackson MS, 39236-2129


Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508-2732


Nevada Division of Financial Institutions
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102
Telephone: 702-486-4120

New Hampshire

State of New Hampshire Banking Department
53 Regional Drive Suite 200
Concord, NH 03301
Telephone: (603) 271-3561
Fax: (603) 271-1090

New Jersey

New Jersey Department of Banking and Insurance
Atten: Consumer Inquiry and Response Center ("CIRC")
P.O. Box 471 Trenton, NJ 08625-0471
Telephone: (609) 292-7272
Fax: (609) 454-8468

New Mexico

Financial Institution
PO Box 25101 Santa Fe, NM 87504
Telephone: (505) 476-4885
Fax: (505) 476-4670

North Carolina

Commissioner of Banks
Banks 316 W. Edenton Street
Raleigh, NC 27603
Telephone: (919) 733-3016
Fax: (919) 733-6918

North Dakota

North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
Fax: (701) 328-0290


Ohio Division of Financial Institutions
77 South High Street
21st Floor
Columbus, OH, 43215
Telephone: 1-866-278-0003


Division of Financial Regulation
350 Winter St. NE, Room 410
Salem, OR 97301
Telephone: 1-866-814-9710


Pennsylvania Department of Banking
17 N. Second St., 13th Floor
Harrisburg, PA 17101
Telephone: 1-800-600-0007

Rhode Island

Rhode Island Department of Business Regulation
1511 Pontiac Avenue
Cranston, RI 02920
Telephone: 401-462-9500

South Carolina

South Carolina Office of the State Bank Commissioner
1205 Pendleton Street, Suite 305
Columbia, SC 29201
Telephone: (803) 734-2001
Fax: (803-734-2013

South Dakota

South Dakota Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, SD 57501
Telephone: 605-773-3421
Fax: 866.326.7504


Tennessee Department of Financial Institutions
312 Rosa L. Parks Avenue, 26th Floor
Nashville, TN 37243


Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84111-6800
Telephone: (801) 538-8834
Fax: (801) 538-8894


Department of Financial Regulation
Commissioner Michael Pieciak
89 Main Street
Montpelier, VT 05620


Virginia Bureau of Financial Institutions
1300 E. Main St., Suite 800
Richmond, VA 23218
Telephone: 1-800-552-7945


Washington Department of Financial Institutions
150 Israel Road SW
Tumwater, Washington 98501
Telephone: 1-877-746-4334


State of Wisconsin Department of Financial Institutions
Bureau of Consumer Affairs
PO Box 8041
Madison, WI 53708-8041


Wyoming Department of Audit
122 West 25th Street
Cheyenne, Wyoming 82002
Telephone: 303-777-6605


  You acknowledge that the Service, including but not limited to the content of this website, text, graphics, links, buttons, logos, and images, as well as all other USEND copyrights, trademarks, service marks, logos, and product and service names are owned exclusively by USEND (the "USEND Intellectual Property"). You agree not to display, use, copy, or modify the USEND Intellectual Property in any manner. You are authorized solely to view and retain a copy of the pages of this website for your own personal, non-commercial use. You further agree not to: (i) use any robot, spider, scraper or other automated device to access the Service; (ii) remove or alter any author, trademark or other proprietary notice or legend displayed on this website (or printed pages thereof); or (iii) infringe USEND's or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy.



We make reasonable efforts to ensure that Transactions are processed in a timely manner, but we make no representations or warranties regarding the time needed to complete processing because the Service is largely dependent on many factors outside our control. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary state to state. Notwithstanding the foregoing, you may have a right to a refund as expressly described herein.


  You agree to indemnify, defend and hold USEND, Service Providers, and their respective subsidiaries, affiliates, officers, directors, agents, partners, and employees harmless from any and all claims or demands, including reasonable attorneys' fees, made by any third party due to or arising out of (i) your use of the Service, (ii) your connection to the Service, (iii) your violation of the User Agreement, (iv) your violation of any applicable state or federal laws or regulations, (iiv) your violation of any rights of another, and (iiiv) any intentional wrongdoing of any kind.


  a.Governing Law. This User Agreement shall be governed according to the laws of the State of California, and all activities performed in connection with the Service shall be deemed to have been performed in California. Any controversy, dispute, or claim arising out of or relating to the Service or User Agreement (a "Claim") shall be governed by and construed in accordance with the laws of California, except that body of law governing conflicts of law.

b.Disputes with USEND. If a dispute arises between you and USEND, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and USEND regarding the Service may be reported to Customer Service by telephone at 1-888-305-7264 (outside the United States, call 1-424-237-1800); by fax at 310-388-5457; or by mail at USEND, Attn: Customer Service, 111 N. Sepulveda Blvd, Suite 340, Manhattan Beach, CA 90266, USA.

c.Arbitration. For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000.00 USD, the party requesting relief may elect to resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration. If a party elects arbitration, that party will initiate such arbitration through an established alternative dispute resolution (ADR) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

d.Forum for Disputes. Except as otherwise agreed by the parties or as described in section 12(c) above, you agree that any claim or dispute you may have against USEND must be resolved by a federal or state court located in Los Angeles County. You agree to submit to the personal jurisdiction of the courts located within Los Angeles County, California for the purpose of litigating all such claims or disputes.

e.Improperly Filed Litigation. All claims you bring against USEND must be resolved in accordance with section 12 of this Agreement. All claims filed or brought contrary to section 12 shall be considered improperly filed, and a breach of this Agreement. Should you file a claim contrary to section 12, USEND may recover attorneys' fees and costs (including in-house attorneys and paralegals) up to $1,000.00 USD, provided that USEND has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.


  a.You acknowledge that this User Agreement shall be entered into electronically, and that the following categories of information ("Communications") may be provided by electronic means: (i) this User Agreement and any amendments, modifications or supplements to it; (ii) your records of transactions through the Service; (iii) any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by federal or state law; (iv) any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service; (v) any other communication related to the Service or USEND.

b.The Service does not allow for Communications to be provided in paper format or through other non-electronic means. You may withdraw your consent to receive Communications electronically, but if you do, your use of the Service shall be terminated. In order to withdraw your consent, you must contact us using our contact information at the end of this User Agreement.

c. In order to access and retain Communications, you must have: (i) an Internet browser that supports 128-bit encryption, such as Internet Explorer version 4.0 or above, (ii) an e-mail account and e-mail software capable of interfacing with USEND's e-mail servers, (iii) a personal computer, operating system and telecommunications connections to the Internet capable of supporting the foregoing, (iv) sufficient electronic storage capacity on your computer's hard drive or other data storage unit, (v) a printer that is capable of printing from your browser and e-mail software. In addition, you must promptly update us with any change in your email address by updating your profile at


  a.Entire Agreement. The User Agreement constitutes the entire agreement between you and USEND and governs your use of the Service, superseding any prior agreements between you and USEND.

b.No Waiver. The failure of USEND to exercise or enforce any right or provision of the User Agreement shall not constitute a waiver of such right or provision. If any provision of the User Agreement is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the User Agreement as reflected in the provision, and the other provisions of the User Agreement shall remain in full force and effect.

c.Modification. We may modify this User Agreement from time to time without notice to you, except as may be required by law. You can review the most current version of the User Agreement at any time by reviewing this website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify this User Agreement and acknowledge that any attempts by you to modify this User Agreement shall be void.

d.Language. In the event there is any inconsistency between the English and other language text on this website, including the User Agreement, the English text shall be binding.


  Your security is very important to USEND, and we work hard, utilizing state-of-the-art security measures, to make sure that your information is secure. USEND is a safe and convenient way to send money to family members and to other people that you trust. But we urge you to consider carefully before sending money to anyone that you do not know well. In particular, you should be cautious of deals or offers that seem too good to be true. To learn more about fraud prevention, please refer to our advisory at Prevention of Frauds, Scams and Elder Abuse. If you think you have been or might be a victim of fraud, please contact us immediately by telephone at 1-888-305-7264 (outside the United States, call 1-424-237-1800). If you are aware of anyone or any entity that is using the Service inappropriately, please email us at And if you receive any fake (phishing) emails, purporting to be from USEND, please forward them to us at


  You authorize your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose to Pronto Money Transfer Inc., DBA Pontual Money Transfer, DBA Usend and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. See our Privacy Policy for how we treat your data.


  Questions, notifications, and requests for refunds or further information can be sent to USEND, as follows: by telephone at 1-888-305-7264 (outside the United States, call 1-424-237-1800); by fax at 310-388-5457; or by mail at Pronto Money Transfer, Inc., Attn: Customer Service, 111 N. Sepulveda Blvd, Suite 340, Manhattan Beach, CA 90266, USA.

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