WHAT DOES USEND FINANCIAL SERVICES ULC DO WITH YOUR PERSONAL INFORMATION?
Usend Financial Services ULC (“USEND”, “we” or “us”) and our affiliates respect your privacy and are committed to protecting it by complying with this policy. This policy describes:
We will only use your personal information in accordance with this policy unless otherwise required by applicable law.
Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information.
This policy applies to information we collect, use, or disclose about you:
This policy also applies to information:
Information We Collect About You
We collect and use the following information about you, which may include non-public personal information:
How We Collect Information About You
We use different methods to collect your information, including through:
Information You Provide to Us
The information we collect directly from you on or through the Website may include:
Information We Collect Through Cookies and Other Automatic Data Collection Technologies
Information We Collect from Third Parties
We may use third-party Service Providers to monitor, analyze, improve and protect the use of services offered through the Website and App, including:
Fullstory: FullStory is provided by FullStory, Inc. We use FullStory to track and monitor the use of the services we offer through the Website and the App. You can prevent FullStory from using your information for analytics purposes by opting out at www.fullstory.com/optout/. For more information on what type of information FullStory collects, please visit the FullStory Terms & Conditions page at www.fullstory.com/legal/terms-and-conditions/.
We may collect information about you from third party sources, such as identity verification services, data providers, credit bureaus, government agencies, public records sources (including federal, provincial or local government sources), social media networks, our business clients and consumer reporting agencies, each where permitted by law.
You authorize your wireless operator (Rogers, Telus, Bell, or any other branded wireless operator) to disclose to Usend and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, for the purposes of verifying your identity and preventing fraud.
We use information that we collect about you and that you provide to us, including any personal information:
Disclosure of Your Information
Transfer of Your Personal Information
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website and App improvement and optimization).
We may process, store, and transfer your personal information in and to other countries with different privacy laws that may or may not be as comprehensive as Canadian law, including the United States. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information.
By submitting your personal information or engaging with the Website or the App, you consent to this transfer, storage, or processing.
Choices About How We Use and Disclose Your Information
You have the following control over the personal information you provide to us:
|What we do|
How does Usend
|To protect your personal information from unauthorized access and use, we use physical, electronic and administrative measures. These measures include computer safeguards and secured files and buildings. We also strive to limit personal information access to only employees, agents and representatives who need to know. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Website or through the App. Any such transmission is at your own risk. You are responsible for keeping your password confidential and we ask that you do not share it with anyone. Always use caution and good judgment when sending money and when using Internet and mobile technologies.|
Retention of Data by Usend
|Except as otherwise permitted or required by applicable law, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your personal information is no longer needed for the purposes we collected it for, it will be deleted or anonymized in accordance with our policies and procedures.|
Accessing and Correcting Your Personal
|We will make reasonable arrangements to ensure that the personal information we collect, use or disclose is accurate and complete. Please keep us informed if the personal information we have collected from you changes. You have the right to review, correct and obtain a copy of your personal information that is under our control. If you wish to do so, please contact us at 1-888-305-7264 or firstname.lastname@example.org.|
Withdrawing Your Consent
|Where you have provided your consent to the collection, use, disclosure, or transfer of your information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at 1-888-305-7264 or email@example.com. If you withdraw your consent we may not be able to provide you with our services.|
Use of Services by Minors
|The services provided through our Website and App are not directed to individuals under the age of 18 and we request that individuals under 18 do not provide personal information through the services. We do not knowingly collect personal information from individuals under the age of 18.|
1. Call 1-888-305-7264 – our menu will prompt you through your choice(s) or
2. Visit us online: www.usend.com and click on the Contact Us link